Help centre
Everything from your first draft to the file you send, including what the score means, how targeting works, and what each plan includes.
Three ways in, and what happens to your work before you sign up.
All three end in the same editor, so pick whichever matches what you already have.
No. You can generate, edit and preview a resume without signing up. The draft lives in your browser while you work.
An account is needed to score it with AI, edit with the assistant, save it across devices, and download the PDF. When you create one, the draft you already have follows you in.
PDF, DOCX and TXT. Text is extracted, then AI sorts it into the right sections: contact details, summary, experience with bullets, education, skills, projects and certifications.
A photo found in the file is carried across and can be switched off in the editor toolbar.
Yes, and it is worth a moment. Parsing a resume laid out in columns or tables is the same problem applicant tracking software has, so an unusual layout can land a line in the wrong place.
Everything is editable afterwards: open the section in the left panel, or click the text directly on the page and type over it.
Three columns: your content, the page, and how it is doing.
The left panel holds your content as forms, one collapsible section per part of the resume. The middle is the live page, exactly as it will print. The right rail carries the two readings of a draft: the score, and the keyword report against a job you are applying for.
On a phone the three become tabs along the top.
Yes. Click any text on the preview and type. Select a phrase and a small toolbar appears for bold, italic, underline and links.
Clicking a section on the page also opens the matching form on the left, so you can switch between the two ways of editing without losing your place.
It edits the resume for you from an instruction in plain language. Ask it to make the summary more leadership-focused, shorten the third bullet, translate the whole resume, or add a project.
Changes are written into the resume where you can watch them happen: the page scrolls to the part being changed and the new text types itself in.
While signed in, yes. Edits save to your account a moment after you stop typing, and the header shows the state: Saving, then Saved.
Signed out, the draft stays in the browser you are using. Clearing site data or switching browsers loses it, which is the main reason to make an account.
Click the name in the editor header and type. The name is what appears on the dashboard and on the downloaded file.
What the number means and how it moves.
A reviewer reads the resume and lists concrete problems, each worth a number of points. The score is what is left after those deductions, out of 100, across four categories: Content, Completeness, Optimization and Best Practices.
It is not a template check. Two resumes with the same layout score differently depending on what they say.
Between AI reviews the number is re-estimated locally so it responds to your edits immediately. The badge next to the heading says which you are looking at: AI reviewed, or Estimate.
A full review runs again shortly after you stop editing, or straight away with the refresh button.
Above 85 reads as a strong resume. Between 70 and 85 usually means the content is there but something is thin: missing dates, no metrics in the bullets, a short skills list.
Chasing 100 is not the point. A 90 that tells the truth beats a 100 padded with claims you cannot back up in an interview.
Yes. The score, every suggestion behind it and the one-click fixes are all included with a free account. Pro is about downloading and keeping more than one resume.
It applies that one suggestion to the resume. Where a fix needs something only you know, such as a phone number or a metric, it asks for that first rather than inventing it.
Fixes never fabricate facts. If information is missing and you do not supply it, the assistant changes what it can and leaves the rest alone.
Aiming one resume at one job posting.
Paste a job posting into it and the report shows which of the posting's keywords your resume already proves, which it misses, and how to tailor the draft for that specific role.
It also reads the role and company out of the posting, so a report has an address.
Click it and choose where it belongs. It can be listed in your skills, or written into a specific job as a proper bullet describing how you used it there.
A bullet is worth more than a list entry: it shows the skill in the work, which is what a reviewer is looking for.
No, and it is built not to. The heading reads add if true because you are the one asserting the skill is real. The writer is barred from inventing numbers, client names, product names, team sizes or dates, so the draft is a sentence you can confirm or correct rather than a claim you would have to delete.
The analyst is also told to skip requirements you clearly do not have, rather than encouraging you to fake them.
Yes. The posting and its report stay with your browser so reopening the editor does not mean pasting it again.
If you edit your resume afterwards, the panel says the report has been overtaken and offers to run again. A report describes the draft it was run against.
Yes, from the same posting, grounded in the experience already on your resume rather than generic filler. Copy it out with the button in the corner of the result.
Getting the file through the software that reads it first.
An applicant tracking system is the software that reads applications before a recruiter does. It converts your file to plain text, and whatever it cannot read simply is not there.
Two-column layouts, sidebars, tables and text inside images are the usual casualties: the columns interleave, and a skills sidebar can come out mixed into the middle of a job description.
All three are single-column and parse cleanly: Modern with accent rules, Classic centred and traditional, and Compact for fitting more on the page.
Switching between them never changes your content, only how it is set.
From the editor toolbar: the template, an accent colour, the typeface, text size, line height, page size between A4 and Letter, and whether the photo shows.
It depends where you are applying. Photos are normal on resumes in much of Europe and expected in some markets, while in the US, UK, Canada and Australia they are usually left off and can complicate a review.
The toggle is in the toolbar, so you can export one of each.
The Download PDF button in the editor header. The file is rendered from the same page you are looking at, so what you see is what is sent.
Free accounts include three downloads. Pro is unlimited.
Signing in, keeping several resumes, and deleting things.
With an email and password, or with Google or Apple. If you use a social sign-in and later want a password too, set one from Account settings.
A free account keeps one. Pro keeps as many as you need, which is the point of tailoring: one per role, or one per kind of role.
Your resumes live on the dashboard, each card showing a real preview and when it was last edited.
Open the one you want to start from, then use the card menu on the dashboard to manage copies. On a free account you would need to delete the existing resume first, since the plan keeps one.
Yes, while signed in on both. The account holds the copy of record and each browser keeps a working copy; opening a resume takes whichever is newer.
Account settings, at the bottom. It removes the account, every resume saved to it, and cancels a subscription if one is running. It cannot be undone, so download anything you want to keep first.
What each plan includes, and how to change or cancel.
Every tool that writes and improves the resume, without paying.
Pro is for applying in earnest: taking the resume with you, and keeping one per job.
29 dollars a month, charged through Stripe. Card details are entered in Stripe's own fields and are never held by ResumeDesk.
From the Billing page. Cancelling stops the renewal and Pro stays active until the end of the period you have paid for, so nothing disappears the moment you click it. You can undo it before that date.
They are not deleted. You keep access to open and download what is there, and creating new ones follows the free plan again.
Billing page: the current card is shown with an Update button beside it.
Where a resume goes, and what AI is sent.
Signed out, only in your browser. Signed in, on your account so it follows you between devices.
The text of the resume, when you ask for something that needs it: a score, a rewrite, a keyword report, a cover letter.
Your photo is never included. It is stripped from every AI request, both because a face is not needed to judge the writing and because an image costs a great deal to send.
No. It is sent to produce your result and nothing else. The privacy page has the full detail.
The handful of things that go wrong, and what they mean.
The review runs a moment after you stop typing. If the badge is stuck on Estimate, use the refresh button next to the heading to force a full review.
A nearly empty resume is not scored at all, since there is nothing yet to judge.
Check whether your browser blocked the file, and whether a free plan has used its three downloads: in that case the upgrade panel appears instead.
If the session expired while the page was open, sign in again and retry.
A PDF that is a scan of a printed page has no text to extract, only an image. Export a fresh PDF from the original document, or paste the text into the description box instead.
The header states the truth: Saving, Saved, or an error. An error usually means the session expired or the connection dropped, and the next edit retries.
If you are on a free plan and already keep one resume, a second one has nowhere to save. The upgrade panel says so when that happens.
Write to us from the contact page with what you did and what happened. A screenshot helps more than anything else.
Tell us what you were doing and what happened instead. A screenshot helps more than anything else, and a real person reads it.